Jeff Harrop

Jeff Harrop is an independent consultant who helps retail clients and their suppliers integrate their supply chain, planning all inventory, capacities, and resources with a single set of numbers. With his business partner, Mike Doherty, he's co-founder of Demand Clarity and co-author of Flowcasting the Retail Supply Chain.

  • How Focusing on Speed Can Kill Your Customer Service

    How Focusing on Speed Can Kill Your Customer Service

    Speed kills. Retailers with brick-and-mortar operations are always trying to keep the checkout lines moving and get customers out the door as quickly as possible. Many collect time stamps on their...

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