Interim Leadership During a Complex Healthcare Turnaround

November 27, 2024 Riya Shah

A large integrated managed care company undergoing a significant turnaround sought a seasoned leader to oversee its Continuum of Care (CoC) operations. Business Talent Group (BTG) deployed a former Accenture and EY manager who is a highly experienced CoC executive to fill this interim role. The executive successfully developed and implemented a comprehensive vision for quality care across the continuum, led regional utilization management and care management operations, and ensured seamless transitions between care settings. Additionally, the interim leader provided strategic recommendations to drive key initiatives and improve overall performance. The talent’s strategic leadership and operational expertise were instrumental in supporting the company’s turnaround and achieving the firm’s objectives of improved quality of care, enhanced operational efficiency, and significant cost savings.

About the Author

Riya Shah

Riya Shah is a part of BTG's Client Development and Management team where she works with leaders in the pharmaceutical and biotech industries. An MBA student pursuing a marketing concentration, Riya helps bridge sales and marketing initiatives for BTG. She enjoys learning about different strategies to increase engagement and scale growth.

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