A health information and insurance company aimed to accelerate the integration of multiple acquired care delivery organizations to provide a seamless and consistent patient experience. Business Talent Group (BTG) deployed a former Deloitte strategic healthcare project manager. The project manager developed and secured buy-in for a standardized patient support center operating model, enhancing patient experience across all five organizations. Additionally, the consultant provided comprehensive recommendations on technology, process improvements, organizational design, and change management to optimize the integration process. With a successful track record in streamlining operations and improving customer experience, the consultant played a pivotal role in ensuring a smooth transition and delivering a superior patient experience.
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