Trends by Industry: Services

Each year, Business Talent Group releases the High-End Independent Talent Report, looking across industries and business functions to analyze how business leaders deploy top independent talent to fill critical skill, expertise, and leadership gaps. Here are the key B2B and B2C services trends for 2021.

As B2B and B2C services firms adjust to a complicated and uncertain business environment, they are seeking independent consultants, project managers, executives, and subject matter experts to help with everything from business process transformations to workforce planning and marketing strategy to business resilience.


46% Strategy
21% Operations
18% Organization
10% Transformation
5% Interim Executive




Marketing and Sales

Business Processes

Human Capital

Opportunity Assessment

Organizational Effectiveness

Supply Chain

Business Transformation


Process Optimization and Transformation

Organizational Design and Workforce Planning

Project Management

Corporate and Business Unit Strategy

Market Landscape and Research

B2B Marketing

Strategic Planning

Organizational Transformation

Business Plan Development

Growth Strategy


  • Develop an internal marketing strategy and roadmap to increase awareness across functions
  • Design and implement business transformation playbooks leveraging waterfall and agile methodologies
  • Develop and implement a diversity, equity, and inclusion (DE&I) strategy
  • As a PMO coordinator, track progress and coordinate on-time delivery of project deliverables, create and execute project work plans, and develop progress dashboards
Previous Flipbook
Trends by Industry: Retail
Trends by Industry: Retail

After pivoting virtually overnight in 2020, retailers are tapping independent talent to scale up eCommerce,...

Next Flipbook
Trends by Industry: Technology
Trends by Industry: Technology

Independent talent remains the technology industry’s secret weapon, helping clients evaluate strategies and...


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