IT Operating Model of the Future

Leah Hoffmann

The leadership team at a global financial services firm was concerned that the company’s IT model could not support its long-term needs. Cross-functional matrices added inefficiency, and made it harder to achieve consistency on issues like data center strategy and cloud technology. Hoping for an objective view on what they might do differently, the Head of Strategy turned to Business Talent Group.

We delivered a senior IT transformation expert who had trained at McKinsey and served as CIO at major companies in financial services, insurance, and publishing. After analyzing the team’s topline business imperatives and long-term aspirations, our consultant refined IT operating models based on the company’s internal drivers, leveraging best practices to draft a high-level framework for the future.


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