Consolidating Back-Office Operations

To achieve digital transformation in the insurance industry, leaders will need to look outside their own networks with independent talent.

In this Q&A with retail operations leader Steve Hochman, we explore integrated business planning trends and best practices for 2023.

A health insurance plan with over four million members was facing a crisis: They were implementing an enterprise-wide software to improve operations, and while the tech build itself was going...

Get a clearer look into the health of your organization and identify opportunities for improvement by implementing a fully optimized Enterprise Resource Planning (ERP) system with on-demand talent.

A dental benefits provider who was recently acquired by a large multiline insurance organization was seeking a consultant to backfill its existing VP of Claims Operations, who was busy fulfilling...

Data-driven insights are key to flourish in the post-pandemic economy, but it can be challenging to find resources to harness those insights effectively.

In a competitive and talent-restricted market, finding full-time HR executives to move forward important organizational initiatives was incredibly difficult for the senior HR leaders at a...

A F300 insurance company experienced an increase in demand for their total rewards business with no signs of slowing. The team needed immediate senior-level support to take on client project...

The Innovation Team of a major insurance company was looking to better understand and make use of vehicle (‘smart’ car) data to inform its warranty products and policies. Looking for a data...

The Emerging Technology group of a major life insurance company wanted to apply artificial intelligence to improve efficiency across its business and did not know what tools, processes, or...

A procurement leader of a global insurance company needed to address coverage issues due to losses from natural disasters. She was looking for a consultant specializing in reconstruction and...

A global insurance company was rolling out a new strategic framework with aggressive 2030 goals involving digital transformation, geographic expansion, and revenue growth. In support of this...

Few companies have implemented a truly sustainable Digital Transformation in insurance. BTG consultant Alan Walker offers a model to help.

It’s not hard to understand the appeal of RPA in insurance. But it can be hard to realize the full promise of the technology.

Allstate's Eva Smith on why she works with freelance strategy consultants — and how two of BTG’s independent experts helped her launch a new business.

The VP of enterprise transformation at a global insurance giant was building a predictive pricing model to better forecast supply and demand for its buyback program. What data and triggers...

Digital disruption in insurance has made the case for change more urgent. So what is insurtech and how can established companies take advantage of it?