Managing Multiple Transformations

Leah Hoffmann

A Fortune 1000 retailer had taken on a number of global transformation initiatives—including ERP, inventory and procurement, and merchandising and sourcing projects—with multiple consulting firms. The situation was becoming productively complicated, and the executive team needed help keeping it organized.

The CEO asked Business Talent Group for a skilled, objective consultant who could gracefully impose order. He needed someone with the talent to quickly coordinate multiple vendors and complex workstreams, and who could ensure the smooth completion of the entire set of transformations.

Business Talent Group engaged a former Partner at Accenture who had served as the global lead for the firm’s Organizational Change Practice. His decades-long career gave him deep insight into the issues that the client faced—and the experience to navigate them.

Over the course of the engagement, the consultant supported the client’s executive team on the coordination of each transformation initiative. He interacted regularly with external vendors to harmonize their workflows and ensure timely completion of deliverables. As the project unfolded, it became clear that ongoing change management capabilities were needed to build on his success. The consultant thus stayed on to help establish a permanent Project Management Office.

 

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