Pharmacy Fulfillment Expansion: Becoming a One-Stop-Shop

A global F500 healthcare company wanted to begin expanding its pharmacy business to provide delivery services to patients already receiving their specialty drugs, pivoting from supplying one aspect of a patient’s medicine to becoming a one-stop-shop for all medical care needed. Company leaders had an idea and initial plan but needed a subject matter expert with a deep understanding of pharmacy fulfillment services and who had “been there, done that” in regards to pharmacy expansion.

Business Talent Group (BTG) identified and deployed a consultant who was both a practicing retail pharmacist and retail pharmacy expert—with specialized experience in providing strategic direction for high-profile pharmaceutical organizations. The talent was able to provide high-level strategic direction and pressure tested the company’s hypotheses to develop a roadmap for strategic success, drawing on her experience working for major consumer pharmacies (including Walgreens, CVS, and RiteAid) to help identify the best path forward.


About the Author

Tim Williams

Tim assists business leaders with finding, vetting, and ultimately selecting the perfect talent for a project. He has a Master’s Degree in Higher Education Administration and enjoys doing deep dives into new fields, competitive analysis, and working in dynamic environments.

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