Change Management Strategy for Tech Implementation

A health insurance plan with over four million members was facing a crisis: They were implementing an enterprise-wide software to improve operations, and while the tech build itself was going well, stakeholder management and early feedback from demos left much to be desired. There was a real fear of slow adoption and the implementation interfering with critical workstreams. Knowing that newly implemented systems can only work as well as employees utilize them, the client reached out to Business Talent Group (BTG), looking for help with change management to support the people and organizational culture central to the transformation.

BTG paired the client with a consultant with a PhD in organizational psychology and deep experience in healthcare and assisting organizations with execution of change strategies, behavior change, and increasing buy-in to proposed changes. The consultant did a full stakeholder and change impact assessment to create and execute a critical project rollout roadmap involving interactive trainings, sustained engagement, and overall advanced strategies to increase stakeholder engagement. Key to the engagement was showing the organization’s employees that the org was just as invested in its own people as it was in the new software.

About the Author

Tim Williams

Tim assists business leaders with finding, vetting, and ultimately selecting the perfect talent for a project. He has a Master’s Degree in Higher Education Administration and enjoys doing deep dives into new fields, competitive analysis, and working in dynamic environments.

More Content by Tim Williams
Previous Article
Flexible Project Management for Clinical Operations Improvements
Flexible Project Management for Clinical Operations Improvements

The clinical development group of an F500 pharmaceutical company was undergoing a transformation to improve...

Next Article
Pharmacy Fulfillment Expansion: Becoming a One-Stop-Shop
Pharmacy Fulfillment Expansion: Becoming a One-Stop-Shop

A global F500 healthcare company wanted to begin expanding its pharmacy business to provide delivery servic...


Talk with BTG to learn more about our on-demand talent.

First Name
Last Name
I would like to receive the latest expert insights and news from Business Talent Group.
By registering, you agree to the processing of your personal data by Business Talent Group as described in the Privacy Statement.
View our Privacy Policy and Cookie Policy
Thank you! We will be in touch shortly.
Error - something went wrong!