Re-engineering Sales Operations

Leah Hoffmann

The VP of Sales at a multi-billion dollar data giant was concerned about inefficiencies in the company’s global sales process. He knew that legacy systems and workflows were contributing to the problem, but he needed help diagnosing where, exactly, things went wrong.

Business Talent Group put together a two-person team—a lean service operations expert and a business performance improvement specialist—to analyze the process, recommend improvements, and roll out the changes at an offsite workshop. The total savings once the client implemented our team’s productivity enhancements was 30%.


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