Commercial Quality Chat Bot Implementation

The commercial quality team at an F200 pharmaceutical company needed a way to make a 120-page reference document more accessible and user-friendly for commercial teams. The team sought a consultant to optimize and automate the process using AI technologies like chatbots and natural language processing (NLP).

Business Talent Group (BTG) delivered a consultant with expertise in implementing AI-driven solutions within life science organizations. The talent led the development of an AI-based bot integrated with the document, allowing users to quickly search and retrieve relevant information, while the bot could continuously learn from user interactions.

About the Author

Riya Shah

Riya Shah is a part of BTG's Client Development and Management team where she works with leaders in the pharmaceutical and biotech industries. An MBA student pursuing a marketing concentration, Riya helps bridge sales and marketing initiatives for BTG. She enjoys learning about different strategies to increase engagement and scale growth.

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